Legal Document
Effective Date: March 28, 2026 · Last Updated: March 28, 2026
These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Runline LLC ("RunLine," "Company," "we," "us," or "our"). By accessing or using the RunLine platform, website, or any related services (collectively, the "Service"), you agree to these Terms and our Privacy Policy.
If you are using the Service on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.
These Terms apply to two categories of users:
RunLine is a business management platform designed for mobile service professionals, including but not limited to plumbers, electricians, mechanics, cleaners, landscapers, HVAC technicians, and other trade and field service businesses. The Service provides:
RunLine is not a bank, payment processor, financial advisor, or money transmitter. RunLine facilitates payment tracking and record-keeping but does not hold, transfer, or process funds on behalf of users unless explicitly stated through integrated payment processing features.
To use the Service as a Business User, you must:
You are responsible for all activity that occurs under your account, including actions taken by team members you invite. We are not liable for any loss caused by unauthorized use of your account.
Business Users are responsible for the accuracy of the data they enter into RunLine, including customer contact information, job details, and financial records.
RunLine is offered on a monthly subscription basis. We may offer a free trial period for new accounts. Details of available plans, pricing, and included features are displayed during registration and in your account settings.
Early adopters may be offered a Founding Partner plan with special pricing and terms. The specific terms of any Founding Partner plan will be presented at the time of enrollment and are incorporated into these Terms by reference.
Subscription fees are billed monthly in advance via Stripe. By subscribing, you authorize us to charge your payment method on file for recurring subscription fees. You are responsible for keeping your payment information current.
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. We do not provide prorated refunds for partial months.
SMS, voice calls, and email communications sent through the platform are included in your subscription. There are no per-message or per-minute charges to Business Users for standard transactional communications.
You may use the Service for legitimate business management purposes related to your trade or service business.
You agree not to:
RunLine is a multi-tenant platform. Each Business User's data is logically isolated from other businesses on the platform. We implement strict access controls to ensure that one business cannot access another business's customers, jobs, invoices, communications, or any other data.
Business Users are the data controllers for the customer data they enter into RunLine. RunLine acts as a data processor on their behalf. Business Users are responsible for ensuring they have appropriate consent and legal basis to store and process their customers' personal information through the Service.
RunLine SMS Notifications is a transactional messaging program. Text messages sent through RunLine include appointment confirmations, appointment reminders, payment receipts, review requests, and service updates sent on behalf of businesses using the RunLine platform.
Message and data rates may apply. Message frequency varies based on your service activity with the business (typically 1-5 messages per service interaction). Your mobile carrier's standard messaging and data rates apply.
You can cancel SMS at any time. Text "STOP" to the number you received the message from. You will receive a one-time confirmation message and will no longer receive SMS from that business through RunLine.
If you are experiencing issues with SMS messages, reply "HELP" for assistance, or contact support at support@runline.biz.
Carriers are not liable for delayed or undelivered messages. RunLine and the businesses using our platform are not responsible for messages that are delayed or fail to deliver due to carrier network issues, device compatibility, or other factors outside our control.
Phone numbers collected for SMS messaging are used solely for the purpose of delivering transactional communications. For full details on how we handle your data, see our Privacy Policy.
When Business Users configure automated communications (appointment confirmations, reminders, review requests, payment receipts, etc.), RunLine sends those messages on their behalf via SMS, email, or voice. RunLine composes and delivers all customer-facing communications. No third-party service sends messages directly to end users.
Business Users are responsible for ensuring the content and frequency of communications they configure are appropriate and comply with applicable laws, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act.
RunLine offers domain registration and hosted website services for Business Users. Domain registrations are subject to the policies of the applicable domain registrar and registry. RunLine manages DNS and hosting through Cloudflare.
Business Users are responsible for ensuring their domain names and website content do not infringe on the trademarks or intellectual property of others. RunLine reserves the right to suspend or remove websites that violate these Terms or applicable law.
All content, features, and functionality of the Service, including but not limited to text, graphics, logos, code, and design, are owned by Runline LLC or its licensors and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.
Content you create and upload to RunLine (customer records, job notes, photos, documents) remains your property. You grant RunLine a limited license to store, process, and display that content as necessary to provide the Service.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, RUNLINE DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, or secure at all times. We do not guarantee specific results from use of the Service, including increased revenue, customer retention, or business growth.
RunLine is not responsible for the actions, omissions, or quality of work of Business Users. End Users interact with businesses at their own risk.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RUNLINE LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES.
In no event shall RunLine's total liability exceed the greater of (a) the amount you paid to RunLine in the 12 months preceding the claim, or (b) $100 USD.
RunLine is not liable for any damages arising from communications sent through the platform on behalf of Business Users, including but not limited to SMS messages, emails, or phone calls.
You agree to indemnify, defend, and hold harmless Runline LLC and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) content you upload or transmit through the Service; or (e) communications sent through the platform on your behalf.
We may suspend or terminate your account at any time, with or without notice, for any reason, including violation of these Terms, non-payment of subscription fees, or misuse of communication features.
You may cancel your account at any time from your account settings or by contacting support@runline.biz.
Upon termination:
These Terms are governed by the laws of the State of Indiana, without regard to conflict of law principles. Any dispute arising from these Terms shall be resolved in the state or federal courts located in Allen County, Indiana, and you consent to the personal jurisdiction of such courts.
Class Action Waiver: You agree to resolve disputes with RunLine only on an individual basis and waive the right to participate in class actions or class-wide arbitration.
We may update these Terms from time to time. We will notify you of material changes by email or by displaying a notice in the Service at least 14 days before changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.
For questions about these Terms: